1. What we collect
Account data: the parent or guardian's name and email address, the learner's first name and grade, and authentication credentials.
Usage data: pages visited, features used, device and browser type, and error logs needed to keep the service working.
Learning activity: chapters opened, lessons completed, questions asked, answers given to check-in questions, and the mastery signals derived from them.
2. Why we use it
To deliver lessons on the correct chapter and grade, to adapt practice to what a learner has already mastered, to show parents a summary of real activity, to provide support, to bill subscriptions, and to keep accounts secure.
4. How long we keep it
Account and learning data is retained while the account is active. On deletion, personal data is removed from live systems and purged from backups on the standard backup rotation. Exact retention windows are defined in our service configuration and are provided on request; where a legal or tax obligation requires longer retention of billing records, we keep only those records.
5. Parent and learner rights
A parent or guardian may request access to, correction of, or deletion of their child's data, withdraw consent, and lodge a grievance. Write to grievance@mentori.app; we acknowledge within 72 hours.
6. Security
Access is authenticated and student-scoped, enforced with row-level security so a learner's records are only readable by that learner's account and their parent. Data is encrypted in transit.
7. Changes to this policy
We will update the "last updated" date on any change and notify account holders by email for material changes.
Questions about this policy?
Contact our Grievance Officer at grievance@mentori.app. We acknowledge data requests within 72 hours.