1. Cancelling a subscription
You can cancel at any time from account settings or by emailing support@mentori.app. Cancellation stops future renewals; access continues until the end of the billing period already paid for.
2. Refund window
The exact refund window and whether annual plans are refunded on a prorated or full basis are being finalised by our business team. This page will state those figures precisely once confirmed — we would rather leave the number blank than publish one we might change.
3. How to request a refund
Email support@mentori.app from the parent account address with the order reference. We acknowledge refund requests within 72 hours and confirm the outcome in writing.
4. Processing time
Approved refunds are issued to the original payment method. Bank and card networks typically take several working days to post the credit after we release it; the exact service-level commitment will be published with the finalised terms above.
5. Credits
Plan credits are consumed as tutoring sessions run. Consumed credits are not refundable. Unused credits do not carry over to the next billing period and have no cash value.
Questions about this policy?
Contact our Grievance Officer at grievance@mentori.app. We acknowledge data requests within 72 hours.